Welcome To Cheaper Buy The Dozen
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Frequently Asked Questions

Delivery Charges:

 
Q. What are your delivery charges?
A. Freight charges are fixed at $9.95 a carton (up to 12 bottles) anywhere in South Australia. Freight charges are fixed at $10.95 a carton (up to 12 bottles) anywhere in Vic and NSW. Freight Charges are fixed at $11.95 a carton (up to 12 bottles) anywhere in  ACT and QLD. Freight charges are fixed to $19.95 a carton (up to 12 bottles) anywhere in  Western Australia, Tasmania and the Northern Territory.
 
Q. Why are WA, NT, and Tas not included in Free Shipping deals?
A. Unfortunately the freight cost to these states is very high, especially so for small and fragile packages such as wine cartons. Our goal of having the lowest price anywhere for every wine we sell regretfully means we are required to pass on the delivery charges to the customer or become unsustainable as a business. 
 
Q. Who will deliver my order?
A. We use the specialised wine delivery service of Hunter Express to deliver your wines to your home or office. This service is extremely efficient and safe. A signature is required upon delivery offering you peace of mind that the goods are going to be received at your nominated address by an identifiable person who must be over eighteen years of age.

If you choose to have goods delivered to your home and you are out when the delivery is attempted, a card will be placed in your letterbox to contact Hunter Express for re-delivery of the goods.  Delivery can take up to 7 days (or 5 working days), but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time and how close you are to the major cities.

Unable to Deliver to PO Boxes.
Hunter Express 13 22 52

 

Ordering:

Q. How do I buy wines on your website?
A.
It's easy! First go to the product(s) that you want and add to your shopping cart. Then, go to "Checkout" which is located at the top right hand corner of the web page. If you would like to remove any products that you have in your shopping cart, simply click on the cross icon. If you are happy with the products in your shopping cart and would like to commence the buying process, you can continue with the checkout process.

If you are not already logged in, you will be asked to do so here. If this is your first time buying wines on our website, you will need to register yourself. If you have any trouble at all please contact us for support.

Products:

Q. Can I order a wine that is not listed on the website?
A.
Yes! If you would like to purchase a wine that is not listed on our website, the process is very simple. Simply contact us and we'd be happy to put a deal together for you.

Q. How do you rate your products?
A.
We only sell wines that we would drink ourselves. We taste every bottle that we sell and will only put forward those which we feel are outstanding to drink and outstanding value. This is in line with our philosophy of providing you with quality wines at fantastic prices.

 

Got more questions?

If you have any specific questions please don't hesitate to click here to contact us immediately and we'll do our best to help.

 

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