The answers to our Frequently Asked Questions form part of our T's & C's for using our site and may be referred to in case of disputes.
Q. What are your delivery charges?
A. Freight charges are fixed at $7.50 a case (up to 12 bottles) anywhere in Australia (NT excepted).
Q. What if I live in the NT?
A. In the NT we do deliver to Darwin only at $10 per case, or $5 during Free Shipping. For other locations we handle each order separately and may ask the customer to cover our freight charges in full.
Q. Who will deliver my order?
A. We use multiple Australian couriers such as Auspost, StarTrack, Couriers Please, APD, and more.
Q. When can I expect delivery?
A. Estimated delivery time to each state varies. Most deliveries will be completed within 2-10 days.
Q. In case of a dispute will my shipping charges be refunded?
A. Your shipping charges are not guaranteed to but may be refunded at the sole discretion of Cheaper Buy The Dozen. Exceptional cases only.
Q. How do I buy wines on your website?
It's easy! First go to the product(s) that you want and add to your shopping cart. Then, go to "Checkout" which is located at the top right hand corner of the web page. If you would like to remove any products that you have in your shopping cart, simply click on the cross icon. If you are happy with the products in your shopping cart and would like to continue the buying process, you can continue through checkout.
If you are not already logged in, you will be asked to do so here. If this is your first time buying wines on our website, you will need to register for an account.
Q. Why do I need an account?
A. The sale of alcohol in Australia is strict, and to comply Cheaper Buy The Dozen requires all customers to have accounts.
Discount Codes & Coupons
Q. Where do I claim a code or coupon?
A. You can claim or use a code or coupon during checkout.
Q. Can I use multiple codes or coupons on the same order?
A. No, only one code or coupon can be entered per order. This is a Shopify limitation - the platform we currently use to run our store.
Q. Can I order a wine that is not listed on the website?
Q. How do you rate your products?
A. Yes! If you would like to purchase a wine that is not listed on our website, the process is very simple. Simply contact us and we'd be happy to put a deal together for you.
A. We only sell wines that we would drink ourselves. We taste every bottle that we sell and will only put forward those which we feel are outstanding to drink and outstanding value. This is in line with our philosophy of providing you with quality wines at fantastic prices.
Please note, our Rewards Program was closed as of August 1st 2018. All existing points are in storage and can to be used but not added to.
Q. How do I use my remaining points?
A. Please send an enquiry to CBTDhelp@gmail.com and follow the prompts.
Q. What do I do if my wine is missing or damaged?
A. Contact us promptly. Our admin team will open an urgent inquiry with the courier. In most cases a replacement is sent out and received within 7 days. If a replacement cannot be sent, either store credit or a refund may be issued.
Q. What if my wine isn't what I ordered?
A. We'll ask you to organise a time that the courier can pick up the incorrect wine (at no cost to yourself), and then we'll send the correct wine. If we no longer can fulfil the correct wine we'll negotiate with you, and a similar wine of equal or greater value may be sent.
In the unusual circumstance that only a few bottles are incorrect, we may insist you keep those bottles and issue store credit at the correct wine's per bottle price or greater.
Q. I don't like my wine, can I return it for a refund?
A. Unfortunately we cannot accept returns if the wine is not to your taste. We are also not obligated to. Once the case leaves our warehouse we cannot be sure it will return in the same condition and so we cannot re-sell it.
We acknowledge that not everyone will like every wine, but we do our utmost to ensure only high-quality wine is sold on our store. Every wine we sell goes through a rigorous tasting by several judges.
If you insist on returning the wine we may, at our sole discretion, reimburse you by means of Store Credit or Gift Card.
Q. Will my shipping charges be refunded?
A. Your shipping charges are not guaranteed to but may be refunded at the sole discretion of Cheaper Buy The Dozen.
Got more questions?
If you have any specific questions please don't hesitate to click here to contact us immediately and we'll do our best to help.